Frequently Asked Questions
Metro areas = 2 – 5 business days
Regional/Country areas = 5 – 10 business days
Processing: An order is received and parts are being allocated to the order
Shipped: The entire order has been marked as shipped.
Partially Shipped: At least one item in the order has been marked as shipped.
Fujitsu General New Zealand warrants these parts sold against any defects in materials and factory workmanship for a period of Twelve (12) Months from the date of original purchase. This warranty is a Parts Only warranty; Travel and Labour to replace the faulty part is not covered by this warranty.Email [email protected] and provide the order number and reason for return. Return policy updated here.
There is a possibility the parts are lost in transit. Please check the tracking number to see where the order is.